Contact Cobblestone Water Restoration

How do you keep water damage from spreading before help arrives?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Cobblestone home?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether the water came from inside the house or from outside.
• Whether water got into walls or ceilings, or just the floor.
• When it started, even if it's a guess.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether you were able to reach the breaker panel.
• Whether someone will be home to let the crew in.

Answer what you can, and the crew will fill in the rest during the first visit.

What should you expect when the crew shows up in Cobblestone?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What's worth knowing about water damage in Cobblestone homes?

Every house takes on water a little differently, so tell us roughly when yours was built and whether it has a basement or a crawl space. A basement home hides water in different places than a crawl space home, so tell us which you have. Mention any of this when you call, and the crew will plan around it.

Which neighborhoods and nearby towns does this number cover?

This number covers all of Cobblestone.

Calls from nearby Highland Park, Heron Ridge, Honey Creek, Center Grove, Stones Crossing, Hunting Creek, Hickory Ridge Village and Sheffield Park reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. You can read more about water damage restoration in Cobblestone.

What should you know before you call?